Doctor Chat is a trusted platform used by tens of thousands of satisfied patients and hundreds of verified partner doctors.

We carefully screen every doctor we work with to ensure they meet strict professional standards. For extra peace of mind, you can browse doctor profiles and read real patient testimonials.

The Avg. response time is under 4 hours, and most doctors reply within 24 hours. You can see an estimated response time on each doctor's profile—but do keep in mind, it's only an estimate.

The conversation remains private between you and the doctor, and you can optionally choose to remain anonymous—even to the doctor. Your data is securely protected using high-standard encryption technology.

We have a dedicated customer support team ready to help you with any issues you may encounter while using the app. If something isn’t working properly or you have any questions, please email clients@doctorchat.co.uk or use the in-app problem reporting system.

The basic fee for a question is 60 GBP, but the final amount may vary depending on any additional options you select. For more details, visit a doctor’s profile and click the “How it works” button.

Payments are made exclusively online using a Visa or MasterCard through our payment processor, Stripe. It doesn’t matter where your card was issued or what currency your account is in.

Communication takes place via text messages within the Doctor Chat app. To contact a doctor, go to their profile and click the “Write question” button.

Yes — during your online conversation you can arrange an in‑person appointment at the doctor’s practice. The specific arrangements vary from doctor to doctor.

All doctors on Doctor Chat are GMC-registered consultant specialists — you can view each clinician’s qualifications and specialisms on their profile.